Your New Company
Passionate people are everywhere at Felicity J Lord. Our story started in 1989 with a father and son, Alick and Paul Smith, armed with a passion for an elite property service and a vision of honesty, integrity and independence within the industry. This unique passion and vision grew into what we now know as the Spicerhaart family, a distinct culture ingrained in the DNA of all our people. Working at Felicity J Lord, you too will be a member of the Spicerhaart family, joining us in growing and strengthening our teams, our culture and Felicity J Lord's highly recognised household brand. It is no surprise that Spicerhaart CEO, Paul Smith, passionately believes it is down to be our immense talent of people and our highly unique culture to be the reason Spicerhaart became the UK's largest independent property group.
You will therefore be entering into the elite of property professionals along with a network of 180 branches across the UK, each committed to providing the very highest level of expertise within the field.
Your new company is a multi-award-winning organisation helping tens of thousands of people to buy, sell, let or rent their home. The team at Spicerhaart registers over 300,000 customers annually for property purchase and to discuss their new mortgage requirements. Therefore, you will be joining some of the most talented Valuers in the country who already conduct over 120,000 Market Appraisals every single year. Working at FJL is more than a career; it's a journey of developmental and professional opportunity. This is your chance to join us.
Read on if you are a Sales or Customer Service Professional who would like to join our unique Fast-Track Management Programme for a chance to have a Fresh Start with a New Career in Property Valuations.
This fast-track Property Valuations and Management Programme is ideal for developing your management and Market Appraisal skills by analysing and solving team issues whilst working with senior managers to drive value, market share and attaining your banking goals. Once your training ceases, you will work on influencing results through generating Valuations, coaching others in the team on booking and conducting Valuations and assisting in the delivery of your Line Manager’s branch strategy.
Each member of the FJL team strives to deliver impeccable customer service at each possible opportunity. On a daily basis, you will participate in morning and team meetings within the branch and maintain all records relating to the role in line with the Data Protection Act, whilst ensuring you deliver an impact outside of the branch through prospecting and canvassing. Your role is vital to the business, aiding the growth of your branch through obtaining viewing feedback and completing Vendor Care calls - helping you to act on Customer Feedback, creating ways to contribute to continuous improvement of Felicity J Lord's service.
In addition, your passion for this industry will be evident in your commercial awareness, where you will be seen as the ‘hub of knowledge’ – an expert in your client's needs. We are, after all, in the business of property sales and investments and ultimately, in helping our customers achieve their property goals.
On a daily basis, you will enjoy striving to exceed your own expectations through a thirst for knowledge, innovation and personal development – a key aspect of a career with us. You will take control of your own career, showing total commitment to achieving your professional goals.
What's in it for you?
This is an opportunity for a real career in the prosperous property sector that will give you an immense degree of satisfaction, recognition and reward.
Felicity J Lord's people enjoy a benefits package from your first day in your new position with a starting salary of between £18,000 and £25,000 (depending on experience) with an On Target Earnings upwards of £80,000 once fully trained. You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional goals. Felicity J Lord have on offer the leading salary brackets in the industry, and the new commission structure on offer will allow keep your take-home pay very healthy indeed.
Upon completion of your basic training, you will be introduced to the “vehicle” of your success. We supply each of our Property Valuers with a new BMW: fully taxed and fully insured for you to begin meeting and working with your new clients.
Did we mention that we have sent our top performers to ‘once-in –a-lifetime’, all inclusive company holidays to Bangkok, New York and Abu Dhabi. Yes, you read this right, but the real question is: will you be on the next trip?
All of our Property Valuers have access to training from world-renowned Estate Agency Mentor, Tom Panos. Your new career will begin with a tailored training and development programme to help you achieve exactly what you’ve decided to set out to achieve.
Qualifications - The "fit"
This role is ideal if you have a successful track record in Sales and/ or Customer Service. As a respected Property Valuer within the FJL team, you will act as a role model for other colleagues, confident in ensuring that behaviour is in line with our high company standards. You will be the ideal candidate if you will have a real passion for your work, and show us how you would deliver this passion to your team and your branch; you will also be both results orientated and be able to embrace accountability and responsibility. Each member of the Felicity J Lord team acts with a spirit of professionalism, humility and integrity towards each other, and towards our clients.
We at Felicity J Lord see the following as essential to progress to the next step of the recruitment journey:
The Start Date
We are willing to wait for you if you are the right candidate - even if you have a period of notice.
How to apply
We really want to hear from you, even if you aren't quite ready to apply and just want a quick chat - simply call our Talent Team on the number below. Applying is easy - have your CV ready and click on the "Apply Online" button on the top right-hand side of this page.
We aim to respond to all candidates, successful or not. You will hear back from a member of our Talent Acquisition Team within 10 working days.
Call the Talent Acquisition Team on
FJL in the News
More than just a job